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User Experience Architect

Digital is ever-present in our lives. Whether you’re comparing car insurance rates, enrolling at an online university or buying those wingtip shoes you’ve always wanted, you’re going to end up on a website (or app) in order to move through the various stages of the purchasing process. That’s what makes the user experience – and the conversion funnel, in particular – so important in the Digital Age.

So we’re looking for an UX expert who can optimize conversion funnels for our roster of top-tier clients, define processes for our wider team, and direct DAC Group’s evolving strategy in this arena. On a technical level, you’re basically a wunderkind: you have demonstrable experience of striking down barriers to good UX – buggy forms, mobile incompatibility, confusing user paths – by leveraging analytics and performance data, identifying key opportunities for improvement, and quantifying the results.

If that sounds like you – and this sounds like your type of challenge – it’s time to send us your UX-compliant, conversion-optimized résumé. Convert us to your way of thinking and we’ll convert you into a “Geek with Personality”.

What You Get

  • The opportunity to shape the future – yours and ours – at a well-established and fast-growing digital performance marketing agency with offices across the US, Canada and Europe.
  • A modern, recently renovated working environment in Toronto, complete with free parking, collaborative spaces, treadmill desks, free in-building gym and easy access to public transit (three-minute walk to Leslie Subway Station).
  • The chance to own an exciting new role and be a positive influence on DAC Group’s strategic direction as we continue to grow our operation and expand into new markets.
  • Free breakfast and snacks every day. Never leave the office hungry again!

What We Get

  • A consummate professional with 5-7 years’ experience in UX and website testing.
  • Somebody whose knowledge of testing platforms (Optimizely, Adobe Target, Unbounce, etc.) and web analytics (Google Analytics, Adobe Analytics, etc.) is simply second to none.
  • A highly credible leader with exceptional interpersonal and communication skills, as well as strong client service experience.
  • An exciting new addition to our growing Toronto team – and a fresh face for our talent-laden ping-pong leaderboard.

And, last but not least, all the responsibilities in full:

  • Manage and support the conversion optimization strategy
  • Define guidelines for a process for the wider digital team to follow when considering testing
  • Design and execute A/B split & multivariate testing with tools such as Optimizely or Visual Website Optimizer with the goal of improving conversion and usability for internal and external users
  • Leverage analytics and performance data to identify key opportunities for improvement (and quantify the impact of efforts)
  • Develop process for continual improvements based on data
  • Provide guidance as a SME on landing page best practices
  • Develop test plans & campaign requirements to be implemented by our design & technical teams
  • Lead the implementation of an optimization plan including; testing roadmap and conversion strategy with goals, segmentation approaches, key messages, and test parameters
  • Work in conjunction with the strategy, development and marketing science team to define performance metrics that inform UX optimization efforts
  • Provide guidance to designers and developers on optimal user experience interactions for new and existing user interfaces
  • Active optimization of the user journey and taking action on key metrics and KPIs, through continuous website testing and user experience improvements
  • Regularly report the results of optimization
  • Continual evaluation and improvement on the effectiveness of campaigns through data-driven strategy and KPI focused analysis
  • Inform client strategy and assist Account Managers with conversion optimization recommendations

What We Want

It’s really very simple: we want to know what makes you special. Send us an application that showcases your talent – and your personality – and shows us how you would thrive in our unique agency environment.

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